Once we have received this order, we aim to process and send out standard items within 1 - 2 working days. During busy periods it may take a little longer to process your order.
Dont worry if you're not home. Most of our packages are Letterbox Friendly!
Custom drawn items take 5 – 10 working days to complete before being processed for delivery.
For international orders custom charges sometimes occur when an item arrives in its destination country. Unfortunately, we have no control and cannot be held responsible for how much these charges will be and whether they will occur.
Currently, we do not track our standard deliveries. As we are a small business, the costs for including tracking would be significantly higher and therefore we wouldn’t be able to offer fair delivery prices to our customers.
If you are in the UK and have not received your order within 6 working days of the date on which you ordered, or outside the UK and have not received your order within 30 days of the date on which you ordered then please drop us an email on email@example.com
On the rare occasion that items are not delivered and have been lost in the post, we will send out a replacement. However, we cannot be held responsible if the address you have given is incorrect.