Delivery Information

 

How long will it take for my order to be processed? (Standard orders)

 Once we have received this order, we aim to process and send out standard items within 1 - 2 working days. During busy periods it may take a little longer to process your order.

Dont worry if you're not home. Most of our packages are Letterbox Friendly!

 

How long will it take for my order to be processed? (CUSTOM DRAWN orders)

 Custom drawn items take 5 – 10 working days to complete before being processed for delivery.

 

What are your delivery costs?

    • UK 1st Class: £1.50
    • UK Tracked: £2.60
    • EUROPEAN Tracked: £5.50 (free when you spend over £50)
    • INTERNATIONAL DELIVERY: £7.50 (free when you spend over £50)

When will my order be delivered?

  • UK DELIVERY: Usually within 24 hours after dispatch (excludes Sundays)
  • EUROPEAN DELIVERY: 3 – 5 working days
  • INTERNATIONAL DELIVERY: 5 – 7 working days

 

Will I have to pay additional fees at Customs?

 For international orders custom charges sometimes occur when an item arrives in its destination country. Unfortunately, we have no control and cannot be held responsible for how much these charges will be and whether they will occur.

 

Can I get a tracking number?

 Currently, we do not track our standard deliveries. As we are a small business, the costs for including tracking would be significantly higher and therefore we wouldn’t be able to offer fair delivery prices to our customers.

 

What should I do if my order has not arrived?

 If you are in the UK and have not received your order within 6 working days of the date on which you ordered, or outside the UK and have not received your order within 30 days of the date on which you ordered then please drop us an email on hello@pinkprints.co.uk

 On the rare occasion that items are not delivered and have been lost in the post, we will send out a replacement. However, we cannot be held responsible if the address you have given is incorrect.

 

How do I cancel/ return my order?

 For information on cancellations and returns visit our Returns Policy page